Frequently asked questions
Buy
nüshu products are manufactured in Spain. Specifically in a town on the Catalan coast, in Canet de Mar. One by one they have been handmade with quality and local materials.
The footprint we leave in the production process is very important to us and that is why the raw materials (thread, fabrics, labels, buttons,…), tools and packaging are local.
By following such an artisanal process, each product is unique and different from the rest and may vary slightly in size and shape compared to the image.
Yes, you can make personalized orders as long as they are not marked dates such as Christmas, holidays, etc. You must contact us by mail (hola@nushu.cat) or on the form and explain what you have in mind.
For these occasions we have a gift that is sure to hit the spot, because you are giving the gift of sustainability, craftsmanship and proximity, but you leave the choice of the product to the person who will receive it. This is a gift card for the web, and you can access it “here“.
You have 4 payment options:
- Credit card. We accept Visa, Mastercard and Maestro card payment with the secure redsis payment platform.
- Transfer. By entering the account indicated in the payment process. Important: if the payment is not confirmed within 72 hours the order will be automatically cancelled.
- Bizum. To the telephone number indicated in the payment process. Important: if the payment is not confirmed within 72 hours the order will be automatically cancelled.
- In cash. If the pick-up to the workshop is easy.
If the product you bought was not what you expected, you can exchange it for another one that you like better or is more suitable for you. You will need to ship the product back and I will cover the cost of shipping the new product.
In this case, I take care of making the product change and pay for both shipments: the one to return the product to me and the one to send you the correct one.
If the product breaks, you need to send me an e-mail at hola@nushu.cat with an explanation and some pictures in order to solve the problem in the most agile and sustainable way possible.
If it is due to a manufacturing fault, I will replace or repair it.
If you are a business (either a physical store or online) and you are interested in marketing some of nushu’s products, send an email to hola@nushu.cat or fill out the form and tell us what you are interested in so we can send you the necessary information.
Shipments
Shipping is made through the courier companies GLS or Correos.
The shipping price is:
- With Correos (Local Post Office):
- Barcelona province: €4.30
- Rest of Catalonia: €4.40
- Rest of mainland Spain: €4.60
- Balearic Islands, Ceuta and Melilla: €8.00
- Andorra: €6.00
- Canary Islands: €15
- With GLS:
- Barcelona province: €5.30
- Rest of Catalonia: €5.40
- Rest of mainland Spain: €5.60
- With International Post Office:
- Zone 1: €25.00
- Includes: Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, Ireland, Italy, Island of Jersey, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Sweden and Switzerland.
- Zone 2: €35.00
- Includes: Cyprus, Croatia, Slovakia, Slovenia, Estonia, Russian Federation, Finland, Hungary, Iceland, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Serbia and Turkey.
- Zone 1: €25.00
For purchases equal to or greater than €78.00, shipping costs will be free throughout mainland Spain with Correos and €1.00 with GLS. To the Balearic Islands they will be for orders over €100.
Orders have a processing time of 2 business days from receipt of the order. Delivery takes place between 24-48 hours on a business day once it leaves the workshop. For orders completed before 3:00 p.m., the first day of processing will be the same day, for the rest, the first day of processing will be the next day; always taking into account only working days.
You also have the possibility of collecting the order free of charge, in person at the workshop, which is in Canet de Mar.
Yes, you have two options to buy my products without shipping:
- Approaching the workshop where I make the products.
- By visiting one of the stores that sell my products. You can find out what they are “here“
The availability of the products offered by this website may vary depending on the demand of customers or users. If the requested product is available, it is possible that in 3-4 working days, you will receive the product at home.
If the product is customized or made to order, and taking into account that all products are handmade, the production time can vary between 5 and 7 working days.
Once it is sent, the company in charge of the shipment takes between 24-48 hours to make the delivery if there are no problems.
Shipping from the website is available throughout Spain (islands included) and most countries in Europe. You have detailed costs in the question “How does shipping work?”
For any other location, ask me the shipping price, telling me what you would like to buy and the destination and I will consult the cost with the agency. For orders outside the European Union, customs costs may have to be added, which the courier company will inform you of before delivery. If you do not accept the customs costs, the courier company would return the package to me and I would pay you the cost of the order without the shipping costs or the cost of personalized products, if any.
You can always take advantage of the visit of someone who lives in Spain and bring it to you.
Pads
Cloth pads are the alternative to single-use plastic pads, which at the same time are the alternative to the original pads or cloth cloths that were used in the past to collect menstrual blood.
So today’s cloth diapers are a resource to place in pantyhose in a sustainable way for the environment and, despite being a strong initial financial investment, it is cheaper than single-use diapers.
The reusable cloth diapers I make at nüshu have nothing to do with the ones used by our grandmothers and previous generations, as they are thin, comfortable, waterproof, breathable,…
Once you have the cloth pads at home, wash them: we can’t know which warehouses the fabrics have been in or who may have touched them before you. This initial washing of the reusable pads can be done by hand or in the washing machine, never at more than 30ºC and do not put them in the dryer or in the washing machine.
To use cloth pads, you have to keep in mind that you cannot use them on both sides.
The part of the cloth pad that is in contact with the vulva is the flannel layer. You’ll recognize it because it’s much softer, also because it’s smooth (it doesn’t have a print) and because it has a seam that joins the absorption layers inside.
For the washing process, read the next section.
Once the bleeding is complete and the cloth pads are clean, store your unfolded pads in a toiletry bag, pouch or box so they don’t get dusty or dirty.
It is ideal to leave a gibrell in the toilet during the period.
When you take off the cloth compress, let it rest in the sink in cold water (never hot, which fixes the color of the blood on the fabric) and the blood will gradually come off the fabric. You can add a few drops of tea tree essential oil to the gibrell, as it is antibacterial and antifungal.
When the reusable pad has been in the water for a while, clean it by hand with neutral soap without scrubbing too hard, remove the excess water and lay it out to dry for the next day.
Once your period is over, you can put all the menstrual pads you’ve used in the washing machine with the rest of your clothes until your next period.
The waterproof fabric on the inside does not accept very high temperatures, so never wash cloth pads at more than 30ºC, or put them in the dryer or iron them.
You can use the water with gibrell’s blood to water the plants! It has a lot of nutrients, and it’s a shame to throw it away!
to remove stains from the most unruly cloth diapers, there are powerful remedies, from the most traditional ones like oxygenated water or the sun’s rays (which is also antibacterial) to the most modern ones like the precarbonate or other stain removers on the market, but the most effective of all is to learn a love the spots, since they are yours, from the menstrual blood that comes out of you, and after all, you will stain the cloth pads again in a few days.
Not all days of the cycle have the same amount of looseness or the same intensity of bleeding. So it is ideal that you have several models according to the needs of each moment. In the first and last days you may have less blood and maybe with a pad you already have more than enough. While on stronger days it is likely that you need a larger fabric pad with more absorption capacity. Or maybe you use some other blood collection method like the tampon, menstrual cup or menstrual sponges and you can wear this collection method and a cloth pad throughout the cycle…
So I give you a brief summary of the different nüshu reusable cloth diapers that we have designed and that you can find on this website:
Salvaslip cloth:
Light absorbent fabric pad. It is ideal for the first and last days of the period or to combine with the tampon, menstrual cup or menstrual sponges during all days of bleeding. It is also very practical for your diary if there is a lot of flow or for small losses of urine or mild incontinence.
There are 3 options for fabric panty liners:
–Tangaslip (T) for use with thong pantis
–Salvaslip mini (XS) for a very small bodies
–Salvaslip normal (S).
Day menstrual pads:
Medium-strong absorption day reusable fabric pad. Here we have two options:
– The M-day pad, for periods that are not very strong, for days with little menstruation, or to change the pad more frequently. Also useful for moderate urine losses.
–The L day pad, which is the same size as the M pad, but has more absorption capacity. This allows you to wear it for longer hours, or for more abundant bleeding or urine loss and severe incontinence.
Cloth pads at night:
The reusable fabric pad at night has a very strong absorption since we wear it for many hours, and it is also longer at the back, which makes it ideal for nights or for being in a horizontal position. In addition, it is increasingly common to recommend that you rest your pelvic floor for a few hours and not wear the menstrual cup during the night if you use it at all.
At nüshu we have made two versions of night cloth diapers:
–The XL night pad that has a strong absorption capacity and is longer.
–The super XXL night pad that gives us extra absorption and is wider than the previous one, making a royal peacock tail shape from the back and can absorb more blood.
This extra large cloth pad is exclusively designed for those people who bleed a lot during their periods. It is very large and very long and has a great absorption capacity.
Well the answer is clear: NO. They can be used in many cases:
- For urine loss.
- For treatments with oils, creams or ointments that can stain clothes.
- During the post part.
- As a daily use if there is a lot of flow.
- Following an operation on the vulva/vagina,…
Aquesta pregunta no té una sola resposta. This question does not have a single answer.
If the use is due to menstruation, consider:
- If you only use pads or use some collection method such as tampons, cup or menstrual sponges,…
- The amount of blood and the duration of the bleeding.
- The location where you dry the diapers after washing, as they will not dry the same if they are exposed to the sun and air than if they are in a gallery or shady area.
Having said that, you can consider the option of having 4 or 5, and try to see if you have enough to be able to use cloth diapers and wash them without it being too overwhelming or a nuisance for you. And depending on how you see it, you expand the collection little by little.
There are powerful remedies for stains, from the most traditional such as hydrogen peroxide or sunlight (which is also antibacterial) to the most modern such as precarbonate or other stain removers on the market, but the most effective of all is to learn to love the stains, since they are yours, from the blood that comes out of you, and after all, you will stain them again in a few days.
No.
Well, yes you could, but its effectiveness will not be the same. The side of the pad that absorbs the blood is the flannel fabric, the smooth one, which has a very soft touch. You can also identify it because it has a stitched seam.
Well, unlike plastic pads, cloth ones don’t smell bad when they have blood.
There is only cloth and blood, and by not carrying chemicals, synthetics, perfumes or bleaching, blood does not react and does not generate bad odors. You may notice a faint smell of iron.
A well-maintained cloth pads can last you 5 years or more. Treat it very delicately, wash it with soaps that do not damage the fabric and do not clean or dry them at temperatures above 30º.
Here you can download nushu’s menstrual diagram for free.
